Expansion Manager

Key Responsibilities

Partner Management & Mapping

• Take ownership of franchise partners once they have been onboarded by the Business Development team.
• Act as the primary bridge between franchise partners and the Real Estate (RE) team throughout the site identification and closure process.
• Understand partner investment capacity, preferred micro markets, and business objectives to identify suitable opportunities.
• Match approved partners with commercially viable sites based on business potential, catchment, and investment fit.
• Maintain regular engagement with partners, providing updates and ensuring a seamless onboarding and expansion experience.
• Drive partner-to-site mapping with the objective of reducing partner aging and improving conversion.

Real Estate & Site Development

• Identify and evaluate commercial properties across assigned micro markets.
• Conduct market surveys and competitor analysis to identify high-potential expansion opportunities.
• Evaluate sites based on accessibility, visibility, demographics, competition, catchment potential, and commercial viability.
• Coordinate partner site visits and facilitate discussions with landlords and brokers.
• Prepare site evaluation reports, business cases, and recommendations for internal approvals.

Stakeholder Management

• Coordinate closely with Business Development, Real Estate, Design, Projects, Legal, Finance, and Operations teams to ensure timely execution.
• Track partners and sites through each stage of the expansion lifecycle and proactively resolve bottlenecks.
• Ensure smooth communication between partners, landlords, and internal stakeholders until lease execution and site handover.
• Maintain accurate records of partner pipelines, site status, and expansion progress.

Desired Skills & Competencies

• Strong relationship management and stakeholder coordination skills.
• Excellent negotiation and influencing abilities.
• Commercial acumen with the ability to evaluate business opportunities.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to manage multiple stakeholders and prioritize effectively.
• Proficiency in Microsoft Excel and PowerPoint.
• Willingness to travel extensively for market visits and partner meetings.

Preferred Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, Real Estate, or a related field.
• 2–5 years of experience in Business Development, Franchise Development, Retail Expansion, Commercial Real Estate, Channel Sales, or Strategic Partnerships.
• Experience working with franchise businesses, retail brands, fitness, QSR, healthcare, or other multi-location businesses is preferred.