Executive – Travel Operations

Job Position / Title – Executive – Travel Operations

Category – Full Time

Base Location: New Delhi; Hybrid

Compensation: 2-3 Lacs Per Annum

About BizTravex

BizTravex is a corporate mobility and ground transportation solutions provider focused on serving business-to-business (B2B) clients. The company's core service is premium, reliable airport transfers and professional transport logistics tailored for corporate travel programs.

What we do :

• Offer seamless and professional ground transportation services designed for enterprise clients.
• Focus on enhancing corporate travel experiences with dependable transfers and logistical support.
• Position themselves as a tailored solution for businesses that require efficient movement of personnel, especially between airports and key business destinations.

Value Proposition:

BizTravex aims to improve business travel operations by delivering trustworthy, professionally managed transfers that align with corporate schedules and service standards, helping companies simplify travel logistics and ensure timely, comfortable transportation for executives and teams.

Job Summary

We're seeking a proactive, customer-focused professional with strong travel expertise to manage key accounts, partner relationships, client servicing & travel operations. The role involves handling day-to-day travel bookings, client coordination, managing escalations, and ensuring high service quality across all travel-related engagements.

Key Responsibilities

Travel Operations Domain Knowledge

• Demonstrate a strong understanding of travel products such as Airport Transfers, flights, hotels, Visa, ground transport, and travel policies
• Stay updated with industry trends, supplier policies, and operational best practices
• Assist clients with travel-related queries and solutions
• Handle client escalations promptly and effectively, ensuring resolution within defined SLAs
• Maintain clear communication with clients during escalations and issue resolution

Partner & Vendor Management

• Coordinate with travel partners, vendors, airlines, hotels, and service providers
• Manage partner communications, follow-ups, and service delivery
• Ensure adherence to agreed service standards and turnaround times
• Support negotiations, documentation, and partner onboarding as required

Reporting & Documentation

• Prepare MIS reports, client presentations, and service performance updates
• Use MS Excel for data tracking, analysis, and reporting
• Create professional client documents and presentations using MS Word & PowerPoint
• Maintain accurate records of client interactions, escalations, and resolutions

Required Skills & Qualifications

• 2–4 years of experience in travel, corporate travel, or client servicing roles
• Strong knowledge of the travel industry and operations
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Excellent communication and stakeholder management skills
• Strong problem-solving and escalation-handling abilities

Preferred Attributes

• Experience in managing high travel booking volumes
• Customer-first mindset with attention to detail
• Strong organizational and follow-up skills
• Ability to work independently and as part of a team
• Professional demeanour with excellent presentation skills