Executive Technical Co ordinator /MIS

About the Company -Established in 1989, Rollick is today, amongst the largest manufacturers of frozen dessert in Eastern India, with state of the art manufacturing units in Kolkata . It has a fast growing network of over 500 distributors across the region. Rollick's product range includes a variety of ready to eat cups, sticks, cones, take home tubs and bulk packs. These products are available in more than 20,000 retail outlets and 600 pushcarts.

Rollick has a unique range of products catering to all tastes and preferences. Selling within a price range of Rs 5-50 for a single consumption pack, the aim is to be affordable by all.

Today, Rollick is present in 15 states and has plans to soon be available pan India.

website : http://www.rollick.co.in

Role Summary

The Technical Coordinator will manage the operational aspects of the Sales Force Automation (SFA) application. This role involves coordinating with the app vendor for all customizations, updates, and issue resolutions, supporting the sales team in using the app effectively, and providing insights. The ideal candidate will act as a liaison between the marketing team, sales team, and the app vendor, ensuring smooth functionality and alignment with business goals.

Job Responsibilities

• Vendor Coordination
• Act as the primary point of contact for the SFA app vendor for any updates, feature requests, or technical issues.
• Ensure timely resolution of issues and implementation of required changes through the vendor.
• App Management & Maintenance
• Oversee daily operations of the SFA, ensuring its availability and reliability for the sales team.
• Conduct regular checks to ensure data accuracy and system performance.
• Ensure app updates and changes are tested and communicated effectively to users.
• User Support & Training
• Support sales team members in understanding and using the SFA effectively.
• Organize and conduct app training sessions for new and existing users.
• Data Monitoring & Reporting
• Download, clean, and organize data from the SFA for analysis.
• Generate and share accurate reports on sales performance, and other key metrics with the marketing team.
• Track the productivity of the Sales Team & share information timely to stakeholders.

Job Requirements

Educational Qualification and Experience

• Bachelor's degree in Commerce or Business Administration.
• 1-2 years of experience in sales coordination or similar.

Technical Skills

• Familiarity with Sales Force Automation (SFA) tools.
• Strong proficiency in Microsoft Excel, including data cleaning and analysis.
• Basic understanding of data reporting and analytics tools.

Behavioural Skills

• Proactive Problem-Solving
• Communication
• Attention to detail

KRA & KPI

• Resolutions:
• Technical Issues of Sales team resolved
• Reports:
• Timely submission of reports

Location Kolkata Sector V

Please share your updated resume: [Confidential Information]

CTC :3LPA Upto