Executive / Sr. Executive - VOC

In this role you will be responsible for managing all aspects of the stakeholder management and operations. This position requires the ability to dive deep for root cause analysis, manage funnel and develop action plans in support of driving process improvements. Your work time would be equally divided between calling & connecting with stakeholders, and analyzing data and improving process for productivity.

Educational Qualifications:

Any graduation ,or MBA/PGDM

Job Responsibilities:

Engaging with Internal stakeholder – conduct recon and get our asks moved from internal stakeholders. Identify opportunities too.

Engaging with Sellers – on capturing intent and helping them complete the journey. Manage their expectations and handle queries

Partner engagement – manage partner and help run program successfully. This includes calling and relationship management

Proactive Auditing – of buyer feedbacks and seller behavior to identify and disable mischievous sellers

Process improvement – identification of areas of improvement and data driven interventions to improve overall quality and efficiency

Candidate Attributes:

Proficient Hindi & English Speaker (Mandatory)

Proficient in Excel, Google Docs, Sheets, to manage multiple data points and analyze them for usage

Should be Ok with Calling

Good to have knowledge of SQL, able to interpret algorithms, run simple DB queries to generate report

Ability to multitask & good logical reasoning ability

Should have own working laptop and Wi-Fi (Mandatory)

Education Qualifications:

> 80% in 10th and 12th standard & Full-time Bachelors in Engineering, Technology, Science

Full time MBA will be an added advantage