Post / Job Title: Executive/Senior Executive - Student Lifecycle Operations
Job Type: Full-Time
Reporting to: Manager - Admission & Registration
No. of Positions: 1
Department: Education Operations
Location: Gurgaon (Sector 30)
Role Overview: The incumbent will be responsible for managing the operational aspects of student admissions, registration, and on-boarding, ensuring a seamless and efficient process for all applicants. This role requires a detail-oriented and process-driven professional who can handle high-volume student data, coordinate with multiple stakeholders, and enhance the overall applicant experience. The ideal candidate should have 3-4 years of experience in admissions operations, student services, or educational administration, preferably in EdTech, higher education, or high-volume service industries. This role demands strong organizational skills, process optimization capabilities, and a high level of accuracy in managing student records and documentation.
Principal Accountabilities & Responsibilities
Admissions & Registration Operations
- Manage the end-to-end admissions and registration process, ensuring accuracy and compliance with university policies.
- Verify applicant eligibility, document submissions, and admission requirements before enrolment confirmation.
- Coordinate with the admissions and program counselling teams to ensure a smooth student transition from lead conversion to registration.
- Maintain accurate student records in the CRM and admissions management systems.
Student Data Management & Compliance
- Ensure timely and accurate entry of student information into ERP, CRM, and registration platforms.
- Conduct regular audits of student records to ensure compliance with university policies and regulatory requirements.
- Work closely with IT and data teams to maintain data integrity, reporting accuracy, and security protocols.
Process Optimization & Efficiency Improvement
- Identify and implement process improvements to enhance the admissions and registration experience.
- Automate routine tasks using CRM, workflow management tools, and student lifecycle automation.
- Work closely with the admissions, finance, and academic teams to streamline registration timelines and reduce processing delays.
Student Support & Query Resolution
- Serve as a point of contact for admissions and registration-related inquiries, ensuring timely and accurate resolution of student concerns.
- Assist students with registration processes, document submission, and fee payment-related queries.
- Coordinate with the student support and helpdesk teams to ensure a seamless onboarding experience.
Reporting & Analytics
- Track and report key performance indicators (KPIs) related to admissions, registration, and student on-boarding.
- Generate regular reports on applicant trends, registration status, and enrolment efficiency for leadership review.
- Utilize data-driven insights to recommend improvements in student lifecycle management and process efficiency.
Skill and Ability Requirements
- Admissions & Registration Expertise: Knowledge of student enrolment processes, eligibility verification, and compliance.
- Data Management & Accuracy: Strong proficiency in student databases, CRM platforms, MS-Excel.
- Process-Driven & Detail-Oriented: Ability to handle high-volume data with precision and efficiency.
- Problem-Solving & Analytical Skills: Experience in data analysis, process optimization, and reporting.
- Collaboration & Cross-Functional Coordination: Ability to work closely with admissions, IT, finance, and academic teams.
- Good Communication & Customer Service Skills: Ability to interact with students, resolve inquiries, and ensure a smooth registration process.
Qualification & Experience
Qualification
Experience
- 3-5 years of experience in admissions operations, student services, or educational administration.
- Prior experience in EdTech, higher education, or process-driven customer service industries is preferred.
