Executive / Senior Executive - Order to Cash - Sales Order Processing
Full-time
Company Description
NEC Software Solutions (India) Private Limited! is based in Mumbai (Worli & Airoli) and Bangalore with an employee strength of 1300 . It is one of the foremost providers of end-to-end IT services across various sectors. We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare, and technology companies around the world. Our customers range from two-person startups to $bn listed companies.
We have more than 30 years of experience in providing end-to-end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.
Requisites
Education
Postgraduate (B. Com/Honors) or a bachelors degree with relevant experience in OTC Operations.
Experience (years)
- Executive - Graduate with 2 to 4 years of experience
- Sr Executive Graduate with 4 to 6 years of experience
Relevant Experience
OTC or Accounts Receivable (Sales Order Processing)
Location:
Mumbai (Airoli) and Bangalore
Working Hours
8.5 hours/day (US Shift)
Role Summary
Receive and process sales orders accurately and efficiently using the company's sales management system. The role will also require coordinating with the NEC, Invoicing Processing team, collections, and credit management team.
Essential
Qualification Criteria/Work Experience
- Strong knowledge of OTC Sales Order operations
- Working knowledge of SAP Finance module
- Experience in shared services/customer facing environment
- Understanding of standard operating procedures
- Knowledge of system applications, operating tools, metrics, and excel
- Good communication skills, plus good verbal & written presentation skills
- Flexibility to work within a high growth, rapidly changing environment
- Ability to self-motivate and initiate change
- Ability to work with colleagues at all levels.
Order Processing Responsibilities
- Review orders received from Retained Organization (RO) for accuracy as per pre-defined format
- Perform technical, commercial, and administrative validation on a customer order
- Record daily volumes, rejections, exceptions, and quality-checks in a timely manner
- Enter order details into the system database
- Process orders as per standard operating procedure within defined Turn Around Time (TAT)
- Coordinate with RO to understand any discrepancies on order details
- Create order fulfilment tracker and document relevant details to support order monitoring activities
- Primary point of contact for order processing related queries
- Respond to queries in a timely and accurate manner
- Undergo relevant training to ensure apt knowledge transfer is done to enable self and peers to conduct order processing tasks in GSSCs
- Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead
- Timeliness: Perform order processing tasks as per defined TAT
- Accuracy: Ensure 100 PERCENT accuracy rate in day-to-day activities to ensure Service Level Agreements are met
Key Skills
- Sales order processing and Invoice Creation
- Accounts Receivable Ledger Management
- Financial Accounting and Reporting
- Advanced Excel and Spreadsheet Skills
- SAP ERP and Accounting Software Proficiency
- Team Player
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