Executive/Senior Executive, Learning Management System, SMUA

• This position is for SMU Academy (SMUA).
• Ensuring accurate and timely creation of classroom/webinar sessions in the LMS prior to course commencement.
• Ensuring the accurate assignment of courses and learning components of enrolled learners in the LMS.
• Ensuring the assessment results in the LMS are properly synced with participants accounts.
• Managing Zendesk tickets and addressing root causes of LMS-related issues.
• Managing onboarding and offboarding processes for Ops Cluster staff pertaining to the LMS and TMS.
• Supporting operational activities and processes related to the LMS and TMS.
• Supporting stakeholders (e.g., Shared Services, Pillars, IPM staff) and learners to resolve LMS-related issues.
• Assist with running Academy courses, with flexible compensation for any after-hours work, typically 2-4 times a year.
• Other duties as assigned.

Qualifications

• Degree or Diploma holder with at least 2 years of relevant experience.
• Self-driven, resourceful, and adaptable to changes well.
• Meticulous, analytical and detail-oriented.
• Strong written and verbal communication skills.
• Able to work collaboratively with others.
• Service-oriented mindset.
• Familiarity with LMS, TMS, Zendesk, Python, and Microsoft Power Automate will be advantageous.