Strong experience in real estate industry along with exposure to contact center operations.
- Handle inbound enquiries from various channels (calls, website, walk-ins, campaigns).
- Make outbound calls to prospective customers and follow up on leads.
- Qualify leads based on customer requirements, budget, and preferences.
- Schedule and coordinate site visits for the sales team.
- Maintain and update lead data in CRM systems.
- Provide accurate project information to customers (pricing, location, amenities, etc.).
- Ensure timely follow-ups to maximize conversions.
- Coordinate with sales and marketing teams for lead closure support.
- Address basic customer queries and escalate complex issues when required.
Required Skills & Qualifications
- Experience in real estate pre-sales / telesales / customer support.
- Strong communication and interpersonal skills.
- Good understanding of real estate projects and sales processes.
- Experience working with CRM tools and lead management systems.
- Ability to handle high call volumes and meet targets.
- Customer-focused approach with strong follow-up skills.
KPIs / Performance Metrics
- Communication & persuasion skills
- Lead management
- Customer relationship management
- Time management
- Problem-solving
- Number of qualified leads generated
- Site visits scheduled
- Lead-to-visit conversion ratio
- Follow-up effectiveness
- Customer satisfaction
