Executive - Operations (Network Control Centre)

Job Title: Executive - Operations (Network Control Centre)

Function: Ground Operations

Reports To: Senior Manager - Operations

Location: Mumbai, HQC

About Blue Dart Express India

AtBlue Dart,we go beyond delivering shipments-we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength ofDHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked amongIndia's Top 100 Great Places to Work® and recognized as part of the DHL Group'sTop Employercertification across multiple regions. Being anEmployer of Choiceis not just a goal-it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care-Blue Dart is where you belong.

Position Overview

The Executive - Network Control Centre plays a vital role in ensuring timely, secure, and compliant vehicle movements across the network by monitoring live operations and escalating issues as needed.

Job Purpose

To enable smooth network vehicle operations through live tracking, exception management, and coordination with cross-functional teams to uphold service quality and safety standards.

Key Responsibilities

Vehicle Tracking & Exception Management

• Monitor network vehicles 24x7 using GPS platforms, GNMS, portals, or calls (in case of GPS failure).
• Log and escalate exceptions like unscheduled stops, seal tampering, theft attempts, breakdowns, and accidents.
• Raise alerts for any potential disruptions such as political unrest or natural calamities impacting network movement.
• Escalate SOP non-compliance related to GPS, e-locks, or driver behaviour at the origin.
• Track high value/high-risk shipments and vehicles in sensitive zones with focused attention.
• Generate and update exception records in portals or tracking systems, ensuring follow-through until closure.

Coordination & Recovery Support

• Coordinate with Operations, Fleet, and Security teams for prompt vehicle recovery during breakdowns or other disruptions.
• Work with regional fleet teams to ensure smooth functioning of e-locks and other security devices.
• Collaborate with vendors and zonal teams to ensure compliance and operational readiness.
• Ensure timely integration of GPS and e-locks into the central tracking platform.

Performance Monitoring & Reporting

• Monitor network timeliness and support push-pull efforts for delayed vehicles to maintain schedules.
• Capture vendor performance related to transit times, vehicle placement, and shipment safety.
• Prepare and publish timely MIS reports on performance, incidents, and service quality parameters.

Qualifications & Experience

Education

• Essential: Graduate in any stream

Experience

• Essential: Proficiency in MS Excel and other tracking platforms strong communication in English and Hindi
• Preferred: 2+ years of experience in a control tower/c entral command centre role familiarity with Transport Management Systems and ERP platforms knowledge of a regional language

Technical Skills & Competencies

Core Technical Skills

• Real-time GPS/vehicle tracking systems
• Report generation and MIS preparation
• Transport Management System and ERP familiarity

Behavioural Competencies

• Detail-Oriented: Able to detect operational anomalies quickly
• Communication: Clear and prompt in both written and verbal communication
• Collaboration: Works well with cross-functional teams to ensure issue resolution
• Responsiveness: Acts swiftly on escalations to avoid service disruptions

Key Performance Indicators (KPIs)