Job Description
Location:
Indore, MP, IN
Areas of Work: Sales & Marketing Job Id: 13858
External Job Description
Job Purpose
The position is that of frontline technical personnel who would primarily be responsible for supporting the project sales in defined geography by providing on-site services, products trainings for all stakeholders, ensuring quality during application process and handling complaints thereby assisting in achieving overall business objectives
Primary Responsibilities
Assist the Project Sales Team in conducting product trials and build inferences on Asian Paints product strength vis-a-vis products in the market
Devise ways in which these product strengths can be communicated to the consumers and influencers.
Conduct pre-painting site inspection, on-site inspection and post painting site inspection for all fresh and repainting project sites
Understand the requirements from Customer and propose the solutions based on site evaluation
Conduct product sampling at the site based on the requirement
Conduct regular supervision of ongoing sites along with Service
Representative to ensure right product application practice Site Warranties
Coordinate proactively with Project Sales team about the details of the sites where warranty needs to be issued
Conduct Post painting inspection and capture all relevant details like area, paint consumption, coverage etc. and issue site warranty certificate
Key Performance Indicators
Compliance to service schedule at Landmark Sites (LMS)
Timely issue of Site warranty certificates
Closure of customer complaint within the defined timelines
Compliance to inspection schedule to ensure Quality at the sites
Compliance to Product training plan Customer Complaint's
Investigate complaints reported at sites and resolve within the defined timelines
Conduct customer complaints analysis and share the findings with Project Sales, Research and Technology and Marketing function to avoid reoccurrence
Quality Assurance
Conduct random checks of draw down tinting process at godowns and ensure shade compliances
Conduct site inspection to verify actual application process against the recommended process
Provide training to sampling painters on application process for all products
Training
Develop modules and conduct product trainings for Contractors, Painters, Site Supervisors and Engineers as per requirement
Brief the Project Sales team on the technical aspects of all existing and new products
Key Interactions
Internal Retail, Projects, Services, Research and Technology and Marketing,External Dealers, Applicators, Contractors, Customers, Consultants, Engineers, Architects and Builders
Essential
Role Requirements / Specifications - Qualifications
B.Sc. Degree in Chemistry or Diploma in Paint Technology
Minimum of 50% marks across education without any backlogs
Full time Graduation
Desired
M.Sc. Chemistry Applicants with an Engineering background (B. Tech/B.E./B. Pharma/Diploma) and MBA will not be considered.
Previous Experience
Desired
Applicants with only B.Sc (Chemistry) Degree must have relevant experience in paint/chemicals industry
Competencies
Product Knowledge Product application process
Verbal and Written Communication Skills Responsiveness
Additional Requirements
Applicant should be mobile pan India as the said role is transferrable in nature.
Role involves visiting customer sites which require extensive travelling
Proficiency with MS Office, in particular MS Excel is mandatory.
Age to be less than 26 (in case of fresher)
