Executive Merchandiser

Job Summary

The Merchandiser is responsible for managing client orders from initial inquiry through final delivery, ensuring quality, accuracy, and timely completion. In addition, the role involves planning, producing, and maintaining stock items for the store to support daily sales and seasonal demand. This position requires strong organizational skills, attention to detail, and the ability to balance custom client work with in-store inventory production.

Key Responsibilities

Client Order Management (End-to-End)

Receive and review client orders, confirming specifications, quantities, timelines, and pricing

Communicate with clients regarding order details, updates, and approvals

Plan and execute the full order process from design to production and completion

Ensure all client orders meet quality standards and brand guidelines

Track order progress and meet agreed delivery deadlines

Coordinate packaging and preparation of completed orders for pickup or delivery

Handle any order adjustments, issues, or after-sales follow-ups professionally

Stock Production & Inventory

Produce merchandise pieces for store stock according to sales trends and demand

Maintain appropriate stock levels to support daily sales and peak seasons

Ensure consistency, quality, and presentation of all stock items

Assist with stock planning and replenishment based on sales data and store needs

Label, price, and prepare stock items for display or sale

Quality Control & Store Support

Conduct quality checks on all completed pieces (client orders and stock items)

Ensure merchandise is presented attractively and aligned with store standards

Support visual merchandising and product organization when required

Assist with stock counts, inventory tracking, and reporting

Collaboration & Administration

Work closely with sales staff, management, and production teams

Maintain accurate records of orders, materials used, and inventory levels

Follow company procedures for production, safety, and quality assurance

Required Skills & Qualifications

• Proven experience in merchandising, production, or order fulfillment.
• Should have work experience in fashion houses.
• Should have knowledge about embroidery work and should be able to work with artisans and Khaka artist and master and tailors.
• Strong organizational and time-management skills
• Excellent attention to detail and quality control
• Ability to manage multiple orders and priorities simultaneously
• Good communication and client service skills
• Ability to work independently and as part of a team