We are looking for an experienced Executive – LMS Support / LMS Admin (L2) to join our team. The ideal candidate will be responsible for providing Level 2 support for enterprise learning platforms, troubleshooting technical issues, managing escalations, and ensuring a seamless learning experience for global clients.
Key Responsibilities
- Provide L2 support for SAP Learning, Training Shop, and Certification Hub platforms.
- Troubleshoot and resolve complex technical issues.
- Manage incidents and escalations with end-to-end ownership.
- Perform Root Cause Analysis (RCA) and implement corrective actions.
- Collaborate with global stakeholders and cross-functional teams.
- Generate learning analytics, reports, and customer insights.
- Support continuous process improvements and platform enhancements.
- Ensure compliance with GDPR and organizational standards.
Required Skills
- Excellent verbal and written communication skills.
- Strong analytical and troubleshooting abilities.
- Customer-centric approach with problem-solving mindset.
- Experience in Learning Management Systems (LMS).
- Ability to manage multiple priorities in a fast-paced environment.
- Experience supporting enterprise learning platforms is preferred.
Preferred Qualifications
- 2–5 years of experience in LMS Support, LMS Administration, Technical Support, or related roles.
- Exposure to SAP Learning solutions will be an added advantage.
- Experience working with global stakeholders and clients.
Benefits
- Fixed Saturday & Sunday Off.
- Both-Side Cab Facility.
- Exposure to global enterprise clients.
- Learning and career growth opportunities.
- Collaborative and supportive work environment.
Work Schedule
Rotational shifts, including night shifts.
Apply / Referral
[Confidential Information]
9871407267
