Executive Installation Associates

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to OTC support call .
• Acknowledging and resolving customer complaints timely.
• Communicating with customers through various channels.
• Knowing our products inside and out so that you can answer questions.
• Taking prompt action on customer query & the incidents as per standard process.
• Keeping records of customer interactions, transactions, comments and complaints as per standard process
• Communicating and coordinating with colleagues as necessary.
• Ensure to follow all compliances related to work flow.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements :

• Any Graduate / Post Graduate or any certification related to technical field
• Good communication skills - English and Hindi is MUST (Tamil will be added advantage)
• Experience in OTC will add more value.
• Understanding of various MS & Vendors operations , ATM & recyclers error codes will be added advantage .
• Ready to work in shifts (Morning / Afternoon / Night incl. Weekends)
• Good knowledge of MS Office applications
• Good organizational skills and able to work well independently and within the team
• Should be able to interact with Bank s and service providers .
• Analytical skills on chronical events .