Sr. Executive Incidents Management System Centre
- Handling inbound and outbound calls that include calls for Preventive maintenance, ATM updates / custodians/ Vendors and other calls from FLM/ SLM Support
- Co- ordination with different departments (Field/ UPS/ CRA/ OEM vendors)
- Handling the escalation from Internal/ External sources and maintain a healthy relationship with all the stakeholders
- Providing online technical support to field engineers and Electrician
- FLM and SLM Follow up & Alert handling/ Escalation handling
- Incident Management & Logging of Complaints
- Ensuring minimum ATM downtime associated with ATM Hardware / Network / Power
Responsibilities:
- Monitoring of ATMs as well as Coordinating with ATM officers for FLM, SLM
- Maintain the track for high priority issues, Co- ordinate with local Coordinators, area managers and Vendors for resolution
- Authenticate the dependency for down time of ATMs and work closely to make ATM operational on priority
- Escalate high TAT calls to internal/external stakeholders
- Handle interactions on phone as well as on mail within stipulated period
Desired Attributes:
- Energetic, excellent communication skills, Team spirit, Team Player, Problem solving approach
- Experience and Education Background: 1-3 years preferably from ATM Industry
- Any Undergraduate OR Graduate with Good Communication Skills
- Open to work in Rotational Shifts (Day / Night)
