Executive Hub Operations

Role & responsibilities:

Ensure Hub opening & closing is done as per operational standards and requirements.

• Supervise the Sorters who receive the shipments.
• Planning as per available resources and allocating shipment for bike and van deliveries.
• Ensure all team members are trained and are aware of operational standards.
• Sorting shipment as per defined routes.
• Create the Runsheet/Pickup sheet and assign daily work to WMs.
• Prepare Reports; Check and revert on mails.
• Execute ERP Transaction.
• Prepare and share Day End reports.
• Collection of cash, accounting and reconciliation with ERP.
• Participate in delivering the shipment/pickup as per operational requirement to the customer when required.
• Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR.
• Adhering & supporting the organization into seamless adoption of new policies & processes.
• Track undelivered shipment in ERP and call customers to identify reasons for non-delivery.
• Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan.
• Provide support to the Wish Masters enroute and take necessary actions.
• Ensure unexplained Zero stock variance at the hubs on a daily basis.
• Achievement of Key Performance Indicators of TL as per companys goal.