Job Title :EXECUTIVE HOUSEKEEPER
Client : A well established premier Hotel located in Goa, with 200 Rooms . The Hotel is committed to providing Guests with unparalleled experiences, making it an all year round sought-after destination for Weddings, MICE and Leisure travellers.
Position Summary:
As the Executive Housekeeper, you will be a key player in ensuring the smooth operation of our Housekeeping department, in order to achieve and maintain the highest standards in cleanliness, hygiene, and comfort. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources.
KEY RESPONSIBILITIES
- Housekeeping Operations Management:
- Oversee all aspects of housekeeping operations, ensuring alignment with the brand's standards.
- Develop and implement cleaning schedules for guest rooms, public spaces and Banquet/Events/MICE facilities.
- Maintain optimal inventory of supplies and ensure cost-effective procurement.
- Drive revenue through Guest Laundry and florist activities.
- Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance.
Team Leadership:
- Lead, train, and mentor a diverse housekeeping team, fostering a culture of excellence and collaboration.
- Set and monitor team performance goals to ensure high productivity and guest satisfaction.
- Identify and develop potential team members for leadership roles.
Collaboration & Coordination:
- Work closely with the Banquet, Events, and Front Office teams to ensure seamless operations for MICE and social events.
- Collaborate with the Engineering department to address maintenance issues promptly.
Sustainability & Compliance:
- Uphold the brand's commitment to sustainable practices by implementing eco-friendly housekeeping processes.
- Ensure compliance with all health, safety, and hygiene standards as per local and international guidelines.
Guest Experience:
- Address guest concerns related to housekeeping promptly and effectively.
- Monitor and respond to guest feedback to continually enhance service quality.
Preferred Qualifications & Experience:
- IHM/ Bachelor's degree in Hospitality Management with 15 years of experience in Housekeeping function with at least 2 years in a Leadership role.
- Candidates with a proven track record as a EHK/Manager HK/Asst Director Housekeeping in a Five Star Hotel.
- Past Resort experience would be an advantage
- Good communication, presentation, and interpersonal skills.
- Collaborative spirit and the ability to work effectively with cross-functional teams.
- Unwavering commitment to maintaining high service standards and a genuine passion for the hospitality industry.
- Demonstrated leadership abilities with experience in managing a large and diverse team.
- Proven ability to motivate and train staff to maintain high standards of cleanliness and service.
- Exceptional attention to detail and a commitment to maintaining the highest standards of cleanliness and aesthetics.
- Strong organizational skills, including the ability to manage schedules, budgets, and resources efficiently.
- Familiarity with housekeeping management systems and other relevant technologies.
- Proficiency in using computer software, including Microsoft Office and housekeeping management software.
- Knowledge of and commitment to environmentally sustainable housekeeping practices.
