Executive Housekeeper

Key Responsibilities:

• Lead, supervise, and manage the housekeeping function across Goa, ensuring consistently high standards of cleanliness, hygiene, and presentation.
• Design and implement SOPs for daily, deep, and periodic cleaningroutines in alignment with luxury service expectations.
• Build, train, and mentor a high-performing housekeeping team, including Deputy Housekeepers, Supervisors, and Associates.
• Conduct regular audits and shared spacesto ensure compliance with safety, hygiene, and aesthetic standards.
• Forecast housekeeping manpower and resource requirements; oversee duty rosters,leave planning, and shift allocations.
• Manage inventory of linen, cleaning supplies,guest amenities, and housekeeping equipment—ensure optimum stock levels and prevent pilferage.
• Handle guest requests, complaints, or feedback relatedto housekeeping with promptness and professionalism.
• Collaborate with other departments (Engineering, GR, F&B) to ensure smooth operations and address inter-departmental housekeeping needs.
• Oversee vendor relationships for laundry, linen,deep cleaning, and pest control services—ensure quality and timely delivery.
• Drive continuous improvement throughregular training sessions,on-job coaching, and performance reviews.
• Lead pre-opening setup, post-renovation deep cleaning, and seasonal preparation (e.g., pre-monsoon maintenance).
• Track housekeeping costs and contribute to budget planningand cost optimization while maintaining service quality.
• Ensure adherence to safety,sanitation, and government health regulations across all units.

Key Requirements:

Education: Degree in Hotel Management (preferred with specialization in Housekeeping or Accommodation Operations)

Experience:

13-15 years of experience in Housekeeping operations with 3–5 years in a leadership or HOD capacity, preferably in luxury hospitality or resorts.

Technical Skills:

• Strong knowledge of luxurycleaning standards, products,tools, and equipment
• Inventory management and budgeting capabilities
• Familiarity with health and safety protocolsand audit requirements

Personal Traits:

• Strong leadership and team management capabilities
• Meticulous attention to detail and high standards of cleanliness
• Excellent communication and interpersonal skills
• Problem-solving mindsetwith the abilityto remain calm under pressure
• Service-oriented, flexible, and committed to delivering a luxury experience
• Professional groomingand presence