Hiring: Guest Relations Executive / Senior Guest Relations Executive
Location: Kasol , Himachal Pradesh
Department: Operations
Reporting To: Branch Lead
Role Overview
We are looking for a proactive and guest-focused Guest Relations Executive / Senior GRE to manage front desk operations, guest services, property support, and basic administrative responsibilities while ensuring smooth daily operations and exceptional hospitality.
Key Responsibilities:
Front Desk & Guest Services
- Manage guest check-in and check-out efficiently
- Maintain registration records and ID verification documentation
- Welcome guests and ensure high levels of satisfaction
- Provide accurate information about the property and local experiences
Communication Management
- Handle phone calls, emails, and guest inquiries
- Coordinate with internal departments for smooth issue resolution
- Maintain professional and friendly communication
Administrative & Book-keeping Support
- Maintain records, checklists, and documentation logs
- Prepare spreadsheets and operational reports
- Assist with invoicing, bill checks, and petty cash management
Food & Beverage Assistance
- Support food and beverage service operations
- Ensure cleanliness and hygiene of service areas
Property Operations Support
- Conduct inventory checks and maintain supply records
- Assist in procurement and restocking
- Act as property in-charge in the absence of the Property Manager
Eligibility Criteria
- Minimum 6 months of industrial training or relevant hospitality experience
- Final-year student or graduate in Hotel Management (preferred)
- Strong verbal and written communication skills
- Guest-centric approach with a pleasant personality
- Flexible and willing to travel
What We Offer
- Competitive salary with Performance Linked Incentives (up to 35% of gross salary)
- Provident Fund (PF) and Employee State Insurance (ESIC) benefits
- Complimentary accommodation and meals
- Opportunity to work across pan-India locations
- Growth-focused and dynamic work culture
Interested candidates can apply now by contacting 9079010669 or sharing their resume at [Confidential Information]
