Position Overview
We are looking for a dynamic and service-oriented professional to oversee front-office operations and administrative coordination at our mall facility. The role requires an individual who can effectively manage visitor experiences, support day-to-day business operations, and ensure seamless coordination across various departments while maintaining high standards of professionalism.
Key Responsibilities
Guest & Stakeholder Experience
- Act as the primary point of contact for visitors, tenants, vendors, and business associates.
- Deliver a welcoming and professional experience while addressing inquiries and providing necessary assistance.
- Ensure smooth visitor movement and adherence to established protocols.
Administrative Coordination
- Facilitate communication between internal teams and external stakeholders.
- Support operational activities through effective documentation, scheduling, and follow-ups.
- Maintain confidentiality and accuracy in handling organizational records.
Business Support Functions
- Coordinate meetings, appointments, and event-related arrangements.
- Assist departments with administrative requirements and operational support.
- Monitor and streamline routine office processes for improved efficiency.
Communication & Correspondence
- Manage telephonic communication, emails, courier services, and official correspondence.
- Ensure timely dissemination of information and proper documentation of communications.
Workplace & Facility Support
- Liaise with housekeeping, security, and maintenance teams to ensure a safe and pleasant work environment.
- Support initiatives aimed at enhancing workplace appearance and operational readiness.
Resource & Inventory Management
- Monitor office supplies, pantry stock, and administrative resources.
- Coordinate procurement requests and maintain inventory records.
Desired Candidate Profile
Qualification
- Graduate in any discipline.
- Qualification in Hospitality, Hotel Management, or Business Administration will be an added advantage.
Experience
- 1–3 years of experience in Front Office, Guest Relations, Administration, Customer Service, Hospitality, Mall Operations, or Real Estate sectors.
Skills & Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Professional presentation and customer-centric approach.
- Good organizational and multitasking capabilities.
- Proficiency in MS Office applications.
- Ability to work collaboratively in a fast-paced environment.
