Executive

Fresher

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Early Applicant

Job Description

Handle policy servicing requests such as address changes, beneficiary updates, reinstatements, cancellations, and policy amendments.
Process policy issuance, renewals, endorsements, and documentation as per defined SLAs.
Respond to policyholder queries via email, calls, or internal ticketing systems.
Maintain accurate policy records and update systems with required information.
Review and validate documents for completeness and compliance.
Coordinate with underwriting, claims, billing, and operations teams for issue resolution.
Ensure adherence to compliance, regulatory, and company guidelines.
Track service requests and maintain turnaround timelines.
Identify process improvement opportunities and highlight operational risks.
Support audits, reporting, and quality checks when required.