KEY RESPONSIBILITY/ACCOUNTABILITY
- Responsible for the technical and application support (Customer services) to the existing installation base of devices in the defined territory or Outside territory whenever required.
- Responsible & Accountable for Installation and User training (Both Public and Private Customers).
- Responsible & Accountable for Handling All the account allotted to him/her and also keeping all the accountable devices under contract.
- Responsible & Accountable for Maintaining Documentation - Installation Reports, Service reports, Tour plan, Collection of Customer feedback & Customer Master lists.
- Responsible for intimation of Relocation of existing Installed devices to RSM / RAM.
- Responsible & Accountable for maintaining the list of Spare parts & Device accessories.
- Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints.
- Responsible for handling electronic media platform for Service Operations, Ticket Management, Dashboard Operations and Regular Monitoring.
- Responsible for Product promotions to all Existing and Prospect customers.
- Assisting the NABL related activities in discussion with Senior reporting Executive/Manager.
- Helping the sales team with new product launches, CMEs,Conferences, campaigns, programs, and communicating with the product management team & Regional Team for marketing initiatives.
- Conducting product validation studies as requirement of IVDR / Licensing / Post Market surveillance/ Customer Need.
- Responsible for conducting demonstrations for Existing & prospective clients. Also maintaining the demo devices & track the movement.
- Identifying training needs and conducting timely training for colleagues and channels to improve field efficiency and ensure customer satisfaction
- Responsible for Collection of AMC/CMC & Service Revenue. Assisting in the promotion of Service Revenue.
- Responsible for Assisting Officer - Application Service / Officer - Engineering services for Troubleshooting / Technical services wherever necessary.
- Responsible for sending Material request for Spares to RSM.
- Handling other job-related responsibilities and tasks that are assigned by his/her superiors in defined territory or Outside territory whenever required.
- Responsible for sales related activities by assisting sales and application team.
