Job Description
Key responsibilities include:
- Maintaining and improving documentation efficiency and effectiveness.
- Ensuring accuracy in documentation and preventing revenue leakage.
- Maintaining turnaround time (TAT) for document processing and entries.
- Avoiding delays for customers and drivers at counters.
- Generating job orders for import seal cut, import loading, and destuff empty container operations.
- Generating export laden out pass and RFID for export containers.
- Monitoring in/out movement of laden and empty containers.
- Following up with HCCAR activities and ensuring 100% compliance.
- Closing manual out records, pending invoices, and gate-out transactions in the system within timelines.
- Verifying and filing Import, Export, and Bond Bills on a daily basis.
- Maintaining EXIM register entries and proper documentation records.
- Coordinating with operations and stakeholders for smooth cargo movement and documentation compliance.
Reports & MIS
- Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines.
- Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports.
- Ensure systematic record maintenance in OneDrive and local storage.
Customer Service
- Handle counter-based documentation and billing queries with prompt resolution.
- Update customer information regularly, including KYC, GST, and PAN, to ensure data accuracy.
- Ensure high customer satisfaction through professional and proactive service.
Department Coordination
- Liaise with internal departments: HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted cargo and vehicle flow.
- Monitor and ensure timely RFID tag entries and follow-ups on equipment-related tasks
