Executive Customer Service/ Telesales

Key Responsibilities:

Customer Service:

• Provide excellent service and customer satisfaction on every call.
• Ensure closure of tickets within prescribed Turnaround Time (TAT).
• Clarify customer complaints and provide accurate resolutions promptly.
• Maintain productivity, quality, and resolution metrics as per organizational norms.

Telesales & Order Fulfilment:

• Make outbound calls to prospects in the NEW lead category.
• Follow up on leads, schedule appointments, and allocate them to relevant sales executives.
• Handle and reconcile cash/cheque payments received.
• Ensure 100% adherence to KYC (Know Your Customer) guidelines.
• Coordinate provisioning of Home Gateways for new and existing customers as per selected plans.
• Send daily operational and sales reports as per company format.

Key Result Areas:

• Timely resolution of customer issues and complaint tickets.
• Efficient handling of order entries, payments, and documentation.
• Accurate and timely reporting of sales and service operations.
• Effective lead conversion through follow-ups and appointment setting.
• Compliance with documentation and KYC standards.

Education Qualification:

• Graduate or equivalent qualification

Experience Required:

• 1 to 3 years of experience in Customer Service or Telecalling
• Experience in interacting with government authorities or third-party vendors is an added advantage
• Ability to multitask and handle multiple projects simultaneously