Executive - Customer Service

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey

Responsibilities:

• Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
• Resolve customer complaints and issues, and escalate to higher-level management as necessary
• Record customer interactions and transactions in a customer service database
• Maintain a thorough knowledge of the company's products, services, and processes
• Provide customers with information about product features, pricing, and availability
• Cross-sell and upsell products and services to meet customer needs and increase sales
• Process customer orders, returns, and exchanges in a timely and efficient manner
• Follow up with customers to ensure their needs have been met and to resolve any outstanding issues