Job Title: Executive - Customer Relations
Entity: Bureau Veritas India Pvt. Ltd
Location: Chennai
Reports to (job): Certification Manager - Tamil Nadu
. Purpose of Position
- The job incumbent is responsible for Audit Scheduling and Contract Administration for all the schemes
- The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy
. Major Responsibilities
- Audit Scheduling in coordination with the client keeping in mind the requirements of ISO 17021:2011.
- Scheme specific audit schedule management using tools such as Siebel and ACTIS.
- Contract Administration to ensure correct & updated information of clients in SIEBEL.
- Monitoring Scheduling Performance through SAS Portal [Management Information System Portal]
. Criteria for Performance Evaluation (KPIs)
- 3 months Advance Audit Scheduling
- Compliance to the requirements of ISO 17021:2011 and Bureau Veritas Management System.
- Scheduling a Competent Team for an audit and Training at all the times
- Maintaining the desired utilization rate of resources
- Timely incorporation of changes in Client's administrative information in the Production Tools as a part of Contract Administration responsibility.
. Qualification and Experience
- Any graduate (Preferably Science or Computer Science) with Min. 2 years of experience.
- Additional course on computer applications would be desirable.
- Good Written & Oral Communication Skills
- Excellent Coordination & Monitoring Skills
- Ability to meet tight schedule and deadlines.
- Ability to work under pressure
The Job Description is subject to change from time to time, as per the requirements of the Company and the Competencies / qualifications you may acquire in future.
