Executive - Customer Experience ( NPS )

What are we looking for

Sharekhan is seeking a highly motivated and customer-focused Executive for Customer Experience, specifically focusing on Net Promoter Score (NPS). This role requires an individual who is comfortable with phone-based interactions, possesses excellent communication skills, and has a passion for learning and adapting to new processes to enhance customer satisfaction.

Key Responsibilities:

• Be comfortable in a 100% phone-based customer interaction role.
• Transcribe customer comments and track NPS ratings accurately.
• Analyze customer needs and NPS drivers, and suggest improvement actions.
• Work effectively in a team, influencing across business levels and functions.

Required Skills & Qualifications:

• Excellent verbal and written communication with a clear, distinct voice.
• Strong computer skills including: Excel, Outlook, MS Word, etc.
• Passion for learning and agility in adapting to new processes.
• Bachelor's degree required.