Manage large amounts of incoming calls and mails regarding product information, customer problems and service.
Resolve customer complaints via phone, email, or social media.
Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Responsible for maintaining a high level of professionalism with the customers and establish a positive rapport with every call, be it inbound call or outbound call.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Maintain Inventory and Monthly conveyance of technicians
Manage Field team attendance and their daily visits.
