You could be the right candidate if you
- Have 2-4 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing. At least 3 years experience in health insurance is required.
- Have end-to-end knowledge of health insurance products, operations processes, and technology systems.
- Can understand high-level processes and can convert them into detailed business requirement documents.
- Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.
- You are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations.
- Are a true team player. Have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high-impact solutions.
- Can function as an indispensable member of the team o Are passionate about operating iteratively.
- Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively.
- Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement.
- Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools.
This could be the gig for you if you
- Have built best-in-class processes from scratch
- Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas.
- Join hands with other colleagues to solve for the customer.
- Like to work in a culture where everyone can see what others are doing.
- Take help from others when stuck and encourage others when there are setbacks.
- Take full responsibility for your and your team s output while thinking wing-to-wing across the organization.
- Are passionate about leveraging digital tools to transform customer experience.
