Executive Assistant to COO (Operations & Reporting)

Role Overview

We are looking for a highly structured and execution-focused Executive Assistant (EA) to the COO to support operational governance, reporting, and cross-functional coordination across our India and UAE teams.

This role is not a traditional calendar-management EA. It is an operations-enabler role requiring strong analytical thinking, ownership mindset, and ability to drive follow-ups across multiple stakeholders (sales, delivery, finance, HR, and partners).

Key Responsibilities


1. Reporting & Business Insights

Prepare weekly, monthly, and quarterly MIS reports across business units
Track key metrics:
Revenue vs targets
Pipeline & conversion
Collections & receivables
Project delivery status
Work with tools like Odoo, Excel, Power BI to consolidate and present insights
Identify gaps, inconsistencies, and highlight actionable insights to the COO

2. Cross-Functional Coordination


Act as a central coordination layer between:
Sales / ASL team
Delivery teams
Finance & collections
HR & operations
Ensure closure of action items from internal reviews and leadership meetings
Drive accountability across teams with structured follow-ups

3. COO Office Management


Prepare meeting agendas, MOMs (Minutes of Meeting), and action trackers
Support in business reviews, board-level summaries, and leadership decks
Maintain structured documentation for:
Key decisions
Strategic initiatives
Operational plans

4. Process & Governance


Bring discipline in:
Reporting cadence
CRM hygiene
Data accuracy across systems
Assist in defining and tracking SOPs and operational workflows
Support automation initiatives (reporting, dashboards, trackers)

5. Special Projects


Work on strategic initiatives driven by COO office:
New service launches
Partner programs
Internal process improvements
Conduct basic research, benchmarking, and data analysis

Requirements

Required Skills & Qualifications


2–5 years experience in operations / business analyst / EA to leadership roles
Strong proficiency in:
Excel (mandatory – advanced level)
PowerPoint (executive presentations)
Any ERP/CRM (Odoo preferred, but not mandatory)
High ownership and follow-through mindset
Strong communication and stakeholder management skills
Ability to handle ambiguity and multi-task in a fast-paced environment

Preferred Background

Experience in IT services / SaaS / cloud / consulting companies
Exposure to MIS reporting, dashboards, or financial tracking
Prior experience supporting CXO-level stakeholders