Executive - Aftersales

Key Responsibilities

• Manage after-sales spare parts, AMC, modification, and service sales.
• Collect customer payments as per agreed payment terms.
• Coordinate and follow up on customer complaints and service requirements.
• Assign customer issues to the appropriate team members and ensure timely resolution.
• Prepare and submit quotations within the defined timelines.
• Respond to RFQs within 2 working days.
• Process customer orders and ensure timely delivery as per the customer PO.
• Maintain strong relationships with customers to generate repeat enquiries and orders.
• Follow up on pending payments.
• Follow up on submitted quotations and track their status.
• Coordinate with the Service Team and customers to identify the correct part numbers and customer requirements.
• Maintain effective communication and coordination with internal departments.
• Maintain relevant information and communication through email.
• Track customer POs and ensure advance payments are collected as per agreed payment terms.

Key Skills

• After-sales / service sales experience
• Customer relationship management
• Spare parts sales
• Quotation preparation and follow-up
• RFQ handling
• Order processing
• Payment follow-up
• Customer complaint coordination
• Good communication and negotiation skills
• Coordination with Sales, Service, SCM and other internal teams
• MS Office / Excel and email communication