Executive Academic Counselling

ABOUT UNext:

UNext Learning is dedicated to making higher education affordable and accessible to learners from diverse backgrounds. The organization provides a full-stack technology platform that enables universities and colleges to deliver online courses and degree programs. UNext Learning focuses on re-skilling, up-skilling, and workforce development for individuals seeking career growth. By partnering with universities, it supports learners in achieving tangible outcomes and long-term professional success. UNext aims to be a lifelong learning companion, helping people unlock their potential without limitations of cost or location.

ROLES AND RESPONSIBILITIES:

• Serve as the primary point of contact for students and coordinate with university departments.
• Resolve academic and semester-related queries and support students throughout their academic journey.
• Ensure timely completion of academic requirements, assignments, projects, and submissions.
• Drive student re-registration and program completion
• Follow processes, identify gaps, and recommend improvements.
• Use effective communication, data, and interpersonal skills to resolve student concerns.
• Proactively engage students to avoid last-minute academic submissions.

INTERNAL & EXTERNAL INTERACTIONS:

• Internal: Course Coordinators, Student support executives

• External: Students, External Faculty/ SME

PROFILE REQUIRED:

• 2 – 4 yearsʼ Experience in academics/student counselling Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream.

SKILL AND KNOWLEDGE:

• Good knowledge of a University Academic Processes

• Interpersonal and organizational skills

• Knowledge of ticketing system & any CRM

COMPETENCES:

• Verbal, Listening and Written communication skills

• Problem analysis and solving skills

• Stress tolerance and attention to detail

• Team working Quick learner with an ability to multitask and attention to detail.

• Should be willing to work on weekends on a rotation basis.

• Building strong relationship with students as well as within the organization

• Sound Communication ability and Computer proficiency, especially in excel (updating MIS and preparing reports) and PPTs. Experience in handling Inbound and Outbound calls is preferred.

LOCATION: MG ROAD, BANGALORE