Job Title: Admin and Operations Executive
Location: Gurugram
Job Type: Full-time
Industry: Aviation / Training / Program Management
Job Summary:
We are seeking a dynamic and results-driven Admin and Operations Executive to support the execution and coordination of aviation-related training and client programs. The ideal candidate will be responsible for managing client relationships, liaising with customers, and ensuring smooth day-to-day operations. A strong foundation in aviation and proficiency in Microsoft Excel are essential.
Key Responsibilities:
Program Management
- Plan, coordinate, and oversee aviation training and development programs.
- Manage timelines, deliverables, and resources to ensure successful program delivery.
- Collaborate with internal departments and training teams to align on goals and schedules.
Client Handling
- Serve as the primary point of contact for key clients.
- Build and maintain strong client relationships through consistent communication and service.
- Understand client needs and deliver tailored program solutions.
Customer Coordination
- Address customer queries and concerns promptly and professionally.
- Ensure high levels of customer satisfaction throughout the program lifecycle.
- Collect and act on customer feedback to improve service delivery.
Technical Knowledge
- Apply basic aviation knowledge to understand project dynamics and client requirements.
- Coordinate with technical experts and trainers to ensure program accuracy and relevance.
Reporting & Documentation
- Maintain organized records of program activities, client communication, and performance metrics.
- Utilize Microsoft Excel for data management, reporting, and tracking project milestones.
Requirements:
- Bachelor's degree (preferably in Aviation, Business Administration, or a related field)
- Basic understanding of aviation concepts
- Excellent communication and interpersonal skills
- Proven experience in client handling and customer-facing roles
- Proficiency in Microsoft Excel
- Strong organizational and multitasking abilities
- Experience in the aviation or training industry preferred
If you are passionate about aviation and operational excellence and thrive in a dynamic, customer-focused environment, we would love to hear from you!
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