Job Description
Overview: We are seeking a highly motivated and experienced Customer Success Associate to join our team and take charge of technical support for EasyWebinar. The ideal candidate should have a minimum of 1+ years of relevant experience, with a strong background in providing support for tech products and services. The role involves managing customer relationships, handling technical queries, and proactively identifying opportunities to upsell and cross-sell EasyWebinar products. The candidate must have prior experience working in the US, UK, or Australian markets, and should be adept at working in US shift timings.
Responsibilities
- Technical Support:
- Provide prompt and effective technical support to EasyWebinar users via various channels, including email, chat, and phone.
- Troubleshoot and resolve customer issues, ensuring a positive customer experience.
- Customer Relationship Management:
- Build and maintain strong relationships with EasyWebinar users.
- Gather customer feedback and communicate insights to the product development team.
- Ensure customer satisfaction and retention through proactive engagement.
- Upselling and Cross-selling:
- Identify opportunities to upsell and cross-sell EasyWebinar products and services.
- Collaborate with the sales team to maximize revenue from existing customer accounts.
- New User Acquisition:
- Actively seek opportunities to expand EasyWebinar's user base in the US, UK, and Australian markets.
- Collaborate with marketing and sales teams to execute targeted campaigns.
- Lead Generation and Account Management:
- Utilize tools and strategies to generate leads effectively.
- Manage customer accounts, ensuring a personalized and tailored approach.
- Product Knowledge:
- Stay up-to-date with EasyWebinar features, updates, and industry trends.
- Provide insights into customer needs and preferences to enhance product development.
Qualifications
- Minimum of 1+ years of experience in customer success, technical support, or a related field.
- Proven experience working with customers in the US, UK, or Australian markets.
- Strong technical aptitude and ability to troubleshoot technical issues effectively.
- Experience working in US shift timings.
- Proficient in using tools for lead generation.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Experience with CRM software and support ticketing systems.
About Softobiz
Innovation begins with like-minded people aiming to transform the world together. We invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work. Softobiz, a team of 250+ technology enthusiasts have been trusted by the leading enterprises around the globe for last 15+ years
At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneer in latest technologies. We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.
For more information about our solutions and organization, visit www.softobiz.com,
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