Position Summary:
Reporting to the Event Logistics Manager, the Event Logistics Coordinator supports the administration, customer support, and reporting of global events. The Events Logistics Coordinator provides deep insight into our event structure and data to shed light on best practices while delivering high performing events. This individual manages the event software system (currently CVENT) to launch event registration websites, manage registration accounting, deliver attendance reports and more.
Roles and Responsibilities:
- Support event software, CVENT, for all global events.
- Set up event registration websites for easy customer use and seamless registration process.
- Monitor registrations for the BNI Global Convention and other global events as necessary.
- Deliver reports on attendee data to identify trends, inform pricing decisions, inform revenue goals and metrics, and best practices for encouraging registrations.
- Manage the Events support inbox to field inquiries from customers related to registration status, visa letters, and event logistics.
- Design elements for registration websites and event promotional materials.
- Demonstrate solid communication skills and a customer service orientation
- MS office (word, excel, Power point Presentation)maintain Spread sheets for data analysis.
- Assisting the broader Events team on event execution needs.
- Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.
Demonstrated Competencies:
- Customer Service: Ability to effectively support and engage with customers to meet their needs, resolve issues, and foster positive relationships. Focuses on blending interpersonal, problem-solving, and communication skills that drive customer satisfaction and loyalty.
- Enthusiasm / Positive Attitude: We find the good in everything that happens to us, and that propels our lives forward. Finding the good in every person enables us to attract terrific people, opportunities, and wealth. Demonstrating a positive yet realistic attitude, energetic engagement, and a willingness to go the extra mile. It involves showing genuine interest, maintaining motivation, and inspiring others with one's passion for work or projects.
- Digital Fluency: The ability to confidently and strategically navigate digital tools, platforms, and systems to enhance work, learning, and collaboration. It reflects not just technical proficiency, but the capacity to adapt, evaluate, and innovate in a digitally connected environment.
- Communication: The capacity to convey information, ideas, and emotions in a clear, professional, and engaging manner across different contexts, audiences, and mediums. Focuses include listening actively, adapting tone and style, and understanding the social and emotional dynamics involved.
- Adaptability: The independent ability to adjust to new conditions and handle unexpected, often ambiguous, and paradoxical challenges.
- Interpersonal Skills: The skills used by a person to interact with others properly.
- Teamwork: The combined action of agroup,especially wheneffective and efficient.Collaborative and adaptable. Able to work acrossteamsand flex with evolving priorities.
Required Qualifications:
- 2+ years of experience in event planning for both virtual and in person events
- Project management and organizational skills
- Experience with design software, ie Canva, and basic graphic design skills.
- Outstanding communication and negotiation ability
- Strong attention to detail and decisive learner
- Customer-service orientation with a knack for problem-solving
- Familiarity with process and workflows
- Team player with leadership skills
- Experience in dealing with sponsors and entitlements
- Experience/Success in building marketing mix of promotional activities with aligned/forecasted performance metrics to meet target registration& attendance goals
- Excel proficiency
Physical Demands and Working Conditions
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
An equal opportunity employer.
