EUC Manager - MDM and Endpoint Security

British Council Pay Band 8

Department: Digital and Technology

Location: BCMS, Noida, India

Contract: Indefinite Contract (permanent role)

Apply by: Tuesday, 20th Oct 11:59 pm Local time

Interview window: TBD

Please note that this role is open only to candidates with valid work authorization in India. Relocation and visa sponsorship are not available. The role offers flexible/hybrid working arrangements, subject to business requirements and manager approval.

The Role

The EUC Manager – MDM and Endpoint Security is responsible for defining and delivering the lifecycle roadmap for Mobile Device Management (MDM) and related endpoint services, ensuring alignment with the British Council's Digital Engagement Strategy and business needs. The role oversees the full service lifecycle—from implementation and ongoing delivery to continuous improvement and eventual retirement—while managing day-to-day service operations through a combination of internal Digital & Technology teams and external suppliers.

As part of the Digital and Technology Directorate, the role supports the delivery of secure, scalable, and efficient workplace technology services. Working within the Operations division, the EUC Manager ensures reliable endpoint management, security, and modern workplace capabilities, leveraging ITIL-based service management practices and supplier partnerships to maintain service performance, drive continuous improvement, and support the transition of new technologies into live operations.

Main responsibilities

The EUC Manager – MDM and Endpoint Security is responsible for defining the strategy, roadmap, governance, and sourcing approach for Mobile Device Management services, ensuring alignment with business objectives and industry best practices. The role owns service policies, standards, service portfolio content, and stakeholder relationships, acting as the primary point of contact for senior business and technology stakeholders. It also oversees service budgets, supplier management, commercial performance, and continuous improvement initiatives, ensuring services are delivered efficiently, cost-effectively, and in accordance with organizational priorities.

The role has end-to-end accountability for service performance, reliability, risk management, and operational governance across the service lifecycle. Responsibilities include managing SLAs and OLAs, maintaining service catalogues, ensuring compliance with security and governance standards such as ISO 27001, overseeing change management activities, supporting major incident and crisis response, and driving service improvements through collaboration with suppliers and internal teams. The position also provides strategic guidance on service delivery, risk controls, business impact assessments, and organizational change to ensure secure, resilient, and high-performing endpoint services.

Role specific skills

• IT Service Management / ITIL Process delivery
• Supplier Management
• Project management

Role specific knowledge and experience

Minimum/essential

• Experience of Managing Supplier Service Delivery
• Experience of Managing mobile device management services
• Experience of Managing Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents

Desirable

• Budget management

Education

• Degree level or equivalent experience

Professional Qualification and Certification

Minimum/essential

• Prince 2 Foundation
• ITIL V3/V4 Foundation
• PL-200: Power Platform Functional Consultant Associate
• Microsoft 365 Certified: Endpoint Administrator Associate

Desirable

• Prince 2 Foundation/Practitioner
• ITIL V3/V4 Expert Level
• Microsoft Certified: Azure Solutions Architect Expert
• PL-600: Power Platform Solution Architect Expert

Language Requirements

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required
• A connected and trusted UK in a more connected and trusted world.