EUC Manager L1/L2 Support)

Location: Mumbai

L1/L2 Support role

Work Mode: WFO/Onsite

Experience:

• L1: 1–3 years
• L2: 3–5 years

Key Responsibilities:

• Troubleshoot advanced OS, application, and hardware issues
• Manage Active Directory (user/group policies, permissions)
• Handle software deployments and patching
• Support VPN, network connectivity, and endpoint security tools
• Perform root cause analysis for recurring issues
• Coordinate with vendors (hardware/software)
• Mentor L1 engineers

Skills Required:

• Strong knowledge of Windows 10/11, O365, Outlook
• Active Directory, Group Policy
• Basic scripting (PowerShell preferred)
• SCCM / Intune / endpoint management tools
• Networking fundamentals (DHCP, DNS, VPN)