Job Summary
The End User Computing (EUC) Specialist is responsible for managing and supporting the computing environment used by company employees, including desktop/laptop devices, virtual desktops, software deployments, mobile devices, and collaboration tools. The role ensures end users have reliable, secure, and performant technology to carry out their work.
Key Responsibilities
- Install, configure, and support desktop/laptop systems, mobile devices, printers, and peripherals.
- Manage and maintain virtual desktop environments (e.g., Citrix, VMware Horizon, Microsoft AVD).
- Provide 2nd and 3rd line support for hardware and software incidents and service requests.
- Package, test, and deploy applications and patches using tools such as Microsoft SCCM, Intune, or similar.
- Monitor and improve EUC performance, availability, and security.
- Ensure endpoint compliance with security policies and standards (e.g., antivirus, encryption, patching).
- Document standard operating procedures and provide knowledge transfer to support teams and users.
- Collaborate with other IT teams (networking, security, service desk) to resolve complex issues.
- Stay current on emerging EUC technologies and make recommendations for improvements.
Required Skills and Experience
- 3+ years of experience in End User Computing, IT support.
- Must have - Proficiency in Microsoft Windows OS, Linux OS, Microsoft 365, and common enterprise applications.
- Experience with device management and deployment tools (e.g., SCCM, Intune, JAMF).
- Knowledge of Active Directory, Group Policy, and identity/access controls.
- Familiarity with virtualization and remote desktop technologies (Citrix, VMware, AVD).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
Preferred Qualifications
- IT certifications such as Microsoft Certified: Modern Desktop Administrator, ITIL, etc.
- Good to have Experience with scripting (PowerShell, VBScript) to automate tasks.
- Experience in hybrid or remote workplace environments.
- Knowledge of macOS and mobile device management (iOS, Android).
Work Environment
- Hybrid Candidate needs to travel to office twice in a week.
- Office location Whitefield
- May require after-hours or on-call support for urgent issues or deployments.
