EUC Lead

Job Description:

Detailed knowledge and experience of End user Computing

Primary responsibility is to ensure the provision of a service to clients ensuring that

their IT infrastructure and systems remain operational through proactively

identifying, investigating and resolving technical incidents and problems and to

restore service to clients by managing incidents to resolution

Ensure that assigned infrastructure at the client is configured, installed, tested and

operational.

Identify problems and errors prior to or when it occurs and manage with relevant

technical teams until resolution.

Take full ownership for managing incidents to resolution within the service level

conditions.

Provide telephonic support to clients when required.

Act as a people manager to a team of engineers, take responsibility for the

operational management of the team, create and execute plans and report on team

activities in the required forums.

Produce breach and other reports that are necessary for the correct operation of

processes.

Mentor and inspire team

Knowledge in MDM tool ( MS Intune , Airwatch ..)

Knowledge in OSD deployment

Need to have experience in PC life cycle management

Knowledge in Software and Hardware asset management

Good-to-Have

Experience in ITIL process related to Incident, configuration, Change, Problem and

capacity management tools ,

SCCM , Application re-packaging