Job Description:
We are hiring EUC & Infrastructure Support Engineers (L1) for DP World to provide first-level IT support to end users in a 24x7 operational environment. The role involves handling hardware, software, and basic network-related issues while ensuring high service quality and SLA compliance.
Key Responsibilities:
- Provide L1 support for Desktops, Laptops, Printers, iPads, and Mobile Devices.
- Troubleshoot Windows OS, MS Outlook, Teams, VPN, and standard enterprise applications.
- Perform password resets, account unlocking, and basic Active Directory tasks.
- Log, track, and resolve incidents and service requests via ITSM tools (ServiceNow, Remedy, etc.).
- Perform basic troubleshooting for LAN, Wi-Fi, and VPN issues.
- Coordinate with vendors/OEMs for hardware replacement and warranty support.
- Maintain asset tagging, tracking, and inventory updates.
- Provide remote and limited on-site support as required.
- Ensure SLA, TAT, and customer satisfaction (CSAT) compliance.
- Follow ITIL processes for incident, request, and escalation management.
Required Skills:
- Windows OS, MS Office, Outlook, Teams
- Desktop/Laptop/Printer troubleshooting
- Basic Networking (IP, DNS, LAN, VPN)
- Active Directory User & Password Management
- ITSM / Ticketing Tools
- Asset & Inventory Management
Education:
- Graduate / Diploma in IT, Computer Science, or equivalent
Preferred:
- ITIL Foundation Certification
- Basic EUC / Infrastructure Certifications
Other Benefits:
- Night Shift Allowance as per DP World/company policy
- 24x7 Rotational Shifts
- Stable Project & Long-Term Engagement
- Career Growth Opportunities
Interested candidates can apply with their updated resume.
