ET&P - ServiceNow - Senior Consultant

Key Responsibilities:

• ServiceNow Development & Customization:
• Design, develop, and customize ServiceNow applications, including ITSM, ITOM, ITBM, HRSD, and other modules.
• Configure ServiceNow workflows, business rules, client scripts, and UI policies to meet client requirements.
• Implementation & Integration:
• Lead the end-to-end implementation of ServiceNow solutions, from requirements gathering to deployment.
• Integrate ServiceNow with third-party systems and enterprise applications using REST/SOAP APIs, MID Server, and other integration tools.
• Consulting & Solution Design:
• Collaborate with business stakeholders to understand their needs and propose effective ServiceNow solutions.
• Provide technical leadership and support to junior consultants and development teams.
• Process Optimization & Automation:
• Identify opportunities for process improvement and automation within the ServiceNow platform.
• Optimize service delivery and incident management workflows.
• Support & Documentation:
• Provide ongoing support, troubleshooting, and performance optimization for ServiceNow instances.
• Maintain comprehensive documentation for configurations, customizations, and system integrations.

Qualifications:

Educational Requirements:

• B.Tech / B.E. / MCA / B.Sc (IT) / B.Sc (Engg.)
• ServiceNow Certified Implementation Specialist or related certifications are highly preferred.

Professional Experience:

• 5+ years of experience in ServiceNow development, implementation, and consulting.
• Proven experience in leading ServiceNow projects as a Senior Consultant or Technical Lead.
• Hands-on experience with ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, etc.

Certifications:

• ServiceNow Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM, HRSD).
• Additional certifications like ITIL v3/v4 are a plus.

Key Skills & Competencies:

• Strong expertise in ServiceNow Scripting (JavaScript, GlideScript, AngularJS).
• Proficient in ServiceNow Studio, Flow Designer, Orchestration, and IntegrationHub.
• Experience with ServiceNow APIs, REST, SOAP, MID Server, and Data Sources.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications:

• Experience with ServiceNow Scripting, Service Portal Development, and Performance Analytics.
• Knowledge of Agile/Scrum methodologies and project management best practices.
• Understanding of cloud platforms (e.g., AWS, Azure) and integration with ServiceNow.