Job Summary Team Leader (TL)
The Team Leader is responsible for guiding, motivating, and supervising a team to achieve organizational goals while ensuring high performance, quality standards, and adherence to company policies. The role involves planning daily operations, assigning tasks, monitoring progress, coaching team members, resolving issues, and acting as a key link between management and staff. The Team Leader ensures targets are met efficiently, fosters teamwork, and drives continuous improvement.
Required Skills Team Leader (Tax Calling)
- Strong knowledge of US Real estate taxes in Escrow backgroud
- Proven experience in tax calling / tax sales or tax resolution campaigns
- Excellent team handling and people management skills
- Ability to coach, mentor, and train agents on tax scripts, compliance, and objection handling
- Strong communication and negotiation skills (verbal & written)
- Expertise in call monitoring, quality assurance, and performance improvement
- Ability to analyze KPIs, call metrics, conversion rates, and revenue targets
- Experience with lead management systems, CRM, and dialers
- Strong problem-solving and escalation-handling skills
- Ability to motivate teams to achieve daily, weekly, and monthly targets
- Good reporting and documentation skills
- Time management and multi-tasking abilities
- Flexibility to work in US shifts
