Roles and Responsibilities
- Handle escalated issues from other teams and resolve them efficiently.
- Collaborate with internal stakeholders to resolve complex customer queries and concerns.
- Maintain accurate records of all interactions with customers using CRM software.
Desired Candidate Profile
- 2-4 years of experience in BPO/Call Centreenvironment handling international voice process.
- Experience as a relevant customer service executive in a premium contact centre is mandatory.
- Excellent communication skills inEnglish language; strong verbal and written communicationabilities required.
- Ability to work under pressure; high stress tolerance necessary for this role.
- Skill Set required: Problem Solving, customer service mindset, ownership, and conflict resolution skill
- Flexible to work in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts).
Job Details:
- 6 days working
- Any 1 days Week off
- Shift- 9 hours (Including 1 Hour break)
- Rotational Shifts/ Week-off
- Salary -26,000 CTC/In-Hand 22,000
- Location- Indore, Madhya Pradesh
Perk & Benefits
- PF
- Gratuity
- Health Insurance
- Robust growth and internal promotions for high performers
