Escalation Resolution Specialist

Job Title: Escalation Resolution Specialist

Location: Mohali / Gurugram

Salary: 2.4 – 4.0 LPA

Job Summary

We are looking for a skilled and customer-focused Escalation Resolution Specialist to manage complex customer concerns and provide effective resolutions. The ideal candidate should have excellent English communication skills, strong problem-solving abilities, and the ability to handle escalated customer interactions professionally. This role requires a customer-first approach with the ability to analyze issues and deliver timely solutions.

Key Responsibilities

• Handle escalated customer queries and provide appropriate resolutions.
• Analyze customer concerns, identify root causes, and take ownership until closure.
• Manage difficult customer interactions with professionalism and empathy.
• Coordinate with internal teams to resolve complex issues within defined timelines.
• Maintain accurate records of customer interactions and resolutions.
• Ensure high levels of customer satisfaction and service quality.
• Follow company processes, guidelines, and escalation procedures.
• Identify recurring issues and share feedback for process improvement.
  
  

Eligibility

• Graduate and Undergraduate candidates can apply.
• Freshers and experienced candidates are welcome.
• Excellent verbal and written English communication skills are mandatory.
• Strong customer handling and problem-solving skills.
• Basic computer knowledge and familiarity with customer support tools.
• Ability to work in a fast-paced environment.
• Willingness to work in rotational shifts, if required.
  
  

What We Offer

• Salary: 2.4 – 4.0 LPA
• Opportunity to work with a growing organization.
• Career growth and learning opportunities.
• Professional and supportive work environment.
• Performance-based incentives (as applicable).
  
  

Work Location: Mohali & Gurugram

Contact; 8699023383