Role Overview
JOB DESCRIPTION
Salesforce Solution Lead responsible for delivering Service Cloud solutions, translating business requirements into technical designs, and supporting architecture while managing development teams and ensuring successful end-to-end delivery.
Responsibilities
Key Responsibilities
- Design and implement Service Cloud solutions aligned to business needs
- Translate business requirements into technical designs (HLD/LLD)
- Implement Omni-Channel, Queue-Based Routing, and Skill-Based Routing
- Design and configure Einstein Bots and Einstein Case Classification
- Support technical architecture decisions
- Manage development team and ensure proper technical handover
- Drive end-to-end delivery (Design, Build, SIT, UAT, Go-Live)
- Participate and lead daily stand-ups and sprint meetings
- Report progress, risks, and issues to delivery leadership
Mandatory Required Skills (Must-Have)
- Salesforce Service Cloud expertise
- Omni-Channel Routing (Mandatory)
- Queue-Based Routing (Mandatory)
- Skill-Based Routing (Mandatory)
Einstein Bots and Einstein Case Classification (Mandatory)
Qualifications
Technical Skills
- Apex, LWC, Flows
- REST/SOAP integrations
- Data modeling and security
Certifications
- Salesforce Administrator (Mandatory)
- Salesforce Service Cloud Consultant
- Platform Developer I
Experience
- 6+ years overall IT experience
- 3+ years in Salesforce
- Experience in Service Cloud project delivery lifecycle
About Us
At Zensar, we're
experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
