Job Description
Req ID: 345192
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ERP Project Manager to join our team in Hyderabad, Telangana (IN-TG), India (IN).
ERP Project Manager:
Job Duties:
Oversee the ERP support function, including incident, problem, change, and release management
Coach team members in support process and activities
Identify areas for problem management and plan for implementation
Lead continuous improvement activities to reduce incidents, identify automation opportunities and drive innovation
Mentor tower leads to take complete ownership of tickets to provide timely incident resolution within SLAs
Ensure project SLAs, KPIs targets are met. Ensure compliance to SOX process for changes
Prepare project status reports, metrics and present to customer stakeholders
Understand customer business process. Drive ticket prioritization based on impact to customer business
Collaborate with IT and business stakeholders
Maintain accurate support documentation, runbooks and known error database
Represent as functional area representative for internal and external audits
Skills:
10+ years experience in ERP projects as functional consultant and 3+ years of experience as project manager
Experience in managing ERP support in offshore / onshore model with SLA targets
Manufacturing domain experience
Experience in Baan 5c / Infor LN (preferred) or other ERPs like SAP or Oracle
Excellent people and communication skills
Degree in Computer Science, Business or similar field
Nice to have:
ERP specific functional certification
Project management certification
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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