Job Title: Program Manager - Enterprise Application
Department/Group: Cloud/Business Systems Group
Experience: 10 to 12 years
Role Overview: The ERP/CRM Program Manager is a critical leadership role within our Business Systems Group, overseeing the strategic management of our ERP, CRM, and other enterprise systems. This senior-level position involves directing multiple projects to enhance and integrate these platforms, ensuring alignment with business goals.
Roles and Responsibilities:
- Lead and manage the end-to-end implementation and ongoing support of ERP/CRM/Other systems, ensuring alignment with business objectives and strategies
- Facilitate requirement gathering, analysis, and task breakdown into functional specifications and technical solutions
- Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within scope
- Coordinate and oversee the work of internal teams and external vendors, ensuring high-quality deliverables
- Conduct regular project status meetings and provide updates to senior management and other stakeholders
- Identify and mitigate project risks and issues, implementing effective solutions to address challenges
- Ensure data integrity, security, and compliance with relevant regulations and standards within the ERP/CRM/Other systems
- Facilitate user training and support to ensure successful adoption and utilization of the ERP/CRM systems
- Foster a culture of continuous improvement, innovation, and excellence within the team
Essential Skills:
- Proven experience in managing large-scale ERP/CRM/HCM implementations and support projects
- Experience in any one ERP system or multiple ERP Systems in the Financial Domain is a must( NetSuite, Oracle Fusion, Seibel, SAP Etc..)
- Strong understanding of Enterprise systems, including configuration, customization, and integration capabilities
- Excellent project management skills, with proficiency in tools such as MS Project, JIRA, or similar
- Ability to create and manage detailed project documentation, including project plans, risk logs, and status reports
- Strong analytical and problem-solving skills, with the ability to address complex business requirements
- Excellent communication and interpersonal skills, with the ability to manage various stakeholders effectively
- Ability to work independently and lead cross-functional teams in a fast-paced environment
- Familiarity with Agile methodologies and SDLC processes
Desirable Skills:
- Certifications in project management (e.g., PMP)
- Experience with specific ERP/CRM systems (e.g., NetSuite, Salesforce)
- Understanding of data migration techniques and best practices
- Experience in change management and user training programs
- Advanced degree (e.g., MBA) is a plus
Qualifications and Education Requirements:
- Bachelor's degree in computer science, Information Technology, Business Administration, or a related field
- Advanced degree or relevant certifications are a plus
