Join us as an ER Case Management Specialist, where you will support ER Case Management activities across UK as a part of the ER Case Management Global Support team based in India. You will provide specialist case management advice and coaching to People Leaders across UK on a variety of topics and drive the resolution of Disciplinary, Capability & Grievance cases, with managers.
To be successful as an ER Case Management Specialist, you should have experience with:
Required Skills
- Practical ER Case management experience gained in an HR/ER function advising Line Managers on a day-to-day basis on ER Cases in a commercial and pragmatic way.
- Prior experience of practical ER case management or advisory on complex matters for a medium to large blue chip organization. Experience managing HR/ER matters across UK would be an added advantage.
- Possess an understanding of issues affecting Employee Relations case management internally.
- Influencing and stakeholder management skills.
- Strong verbal and written communication skills.
Additional Skills
- Experience of working in a highly matrixed organization.
- Solid appreciation of the importance of recognizing cultural and geographic sensitivities.
- Excellent analytical and data skills, including intermediate use of Excel.
- Using effective communication skills to ensure customers understand our message and the actions / recommendations that should be followed to resolve an issue.
- Ability to influence stakeholders.
- Logical decision-making, effective listening, clarity of thought and utmost professionalism.
This role will be based out of Gurgaon/ Pune.
The role holder will work in a UK shift of 12:30-9:30 PM.
