Epic Certified Analyst - (Hyderabad, Bengaluru, Chennai, Pune)

Artificial Intelligence & Engineering

AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.

Join our AI & Engineering team to help transform technology platforms, driving innovation, and help make a significant impact on our clients achievements. You'll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.

As an Analyst, Managed services, you will contribute to Epic-enabled healthcare engagements by supporting system configuration, delivery excellence, and continuous improvement initiatives. In this role, you will work with cross-functional teams to help clients improve operational performance and deliver measurable business value.

Work you'll do

As an Analyst, Managed services on the AI & Engineering team, you will be responsible for:

• Supporting configuration changes, system builds, and maintenance activities within Epic and other Electronic Health Record platforms

• Analyzing client requirements and healthcare workflows to support solution design, issue resolution, and delivery outcomes

• Working across Agile and Waterfall delivery environments to support estimation, documentation, defect tracking, and project execution

• Performing incident and problem management activities, including root cause analysis and adherence to Service Level Agreement requirements

• Contributing to process improvement, automation, knowledge sharing, and development of tools or accelerators that enhance delivery quality

The team

You will play a key role in developing verticalized solutions tailored to the unique needs of each client's sector, transforming how organizations sell products, deliver services, drive growth, and sustain mission-critical operations. By leveraging your business expertise and advanced technology, you will help ensure every solution is seamlessly integrated with Industry Advantage and aligned with sector-specific requirements. With your focus on innovation and measurable value, you will empower clients to achieve strategic objectives, enhance operational efficiency, and stay competitive in a rapidly evolving marketplace by addressing core business challenges and opportunities across industries.

Location:

• Bengaluru/Hyderabad/Chennai/Pune

Shift Timings:

• 2 PM to 11 PM IST

Qualifications

Required:

• 2-3 years of hands-on experience with Epic

• Experience supporting US healthcare workflows

• Experience performing configuration changes and system builds in Electronic Health Record (EHR) platforms

• Experience working in Agile and Waterfall delivery environments, including use of related tools and effort estimation

• Experience working with Service Level Agreement (SLA) processes, incident management, and root cause analysis

• Certification in any Epic module across Clinical, Revenue Cycle, or Technical areas

Education Qualification

• Bachelor of Engineering, Bachelor of Technology, Master of Computer Applications, Master of Science in Computer Science, or equivalent degree

Preferred:

• Experience creating application documentation, including application understanding and change management artifacts

• Experience following engagement-specific project delivery processes

• Advanced certifications in US healthcare

• Experience with Microsoft Office tools