Summary
Position Summary
Artificial Intelligence & Engineering
AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.
Join our AI & Engineering team to help transform technology platforms, driving innovation, and help make a significant impact on our clients achievements. You'll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.
As an Analyst, Managed services, you will contribute to Epic-enabled healthcare engagements by supporting system configuration, delivery excellence, and continuous improvement initiatives. In this role, you will work with cross-functional teams to help clients improve operational performance and deliver measurable business value.
Work you'll do
As an Analyst, Managed services on the AI & Engineering team, you will be responsible for:
- Supporting configuration changes, system builds, and maintenance activities within Epic and other Electronic Health Record platforms
- Analyzing client requirements and healthcare workflows to support solution design, issue resolution, and delivery outcomes
- Working across Agile and Waterfall delivery environments to support estimation, documentation, defect tracking, and project execution
- Performing incident and problem management activities, including root cause analysis and adherence to Service Level Agreement requirements
- Contributing to process improvement, automation, knowledge sharing, and development of tools or accelerators that enhance delivery quality
The team
You will play a key role in developing verticalized solutions tailored to the unique needs of each client's sector, transforming how organizations sell products, deliver services, drive growth, and sustain mission-critical operations. By leveraging your business expertise and advanced technology, you will help ensure every solution is seamlessly integrated with Industry Advantage and aligned with sector-specific requirements. With your focus on innovation and measurable value, you will empower clients to achieve strategic objectives, enhance operational efficiency, and stay competitive in a rapidly evolving marketplace by addressing core business challenges and opportunities across industries.
Location:
- Bengaluru/Hyderabad/Chennai/Pune
Shift Timings:
Qualifications
Required:
- 2-3 years of hands-on experience with Epic
- Experience supporting US healthcare workflows
- Experience performing configuration changes and system builds in Electronic Health Record (EHR) platforms
- Experience working in Agile and Waterfall delivery environments, including use of related tools and effort estimation
- Experience working with Service Level Agreement (SLA) processes, incident management, and root cause analysis
- Certification in any Epic module across Clinical, Revenue Cycle, or Technical areas
- Bachelor of Engineering, Bachelor of Technology, Master of Computer Applications, Master of Science in Computer Science, or equivalent degree
Preferred:
- Experience creating application documentation, including application understanding and change management artifacts
- Experience following engagement-specific project delivery processes
- Advanced certifications in US healthcare
- Experience with Microsoft Office tools
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 350906
