EOD Batch Support

Skills Requirements Required Technical Skills

• Operating Systems: Navigation skills in Linux/Unix environments and command-line interfaces.
• Scripting: Ability to read and execute basic Shell (Bash) or Perl scripts used in batch automation.
• Database and SQL: Proficiency in writing basic SQL queries (Oracle or Sybase) to check table status, verify batch data, or investigate data discrepancies.
• Scheduling Tools: Hands-on experience with enterprise schedulers like Control-M, Dollar Universe, JS7 JobScheduler, or Tidal.
• Monitoring Tools: Familiarity with monitoring frameworks such as ITRS Geneos, Grafana, Splunk, or Nagios.
• Incident Management Tools: Working knowledge of ITSM tools such as ServiceNow or Jira for logging, tracking, and managing incidents.
  
  

Applications In Scope of Batch Monitoring Services :-

• Bloomberg Interface
• Treasury Accounting System (TAS) for CMD/IMD
• Treasury Operational Data Store (TODS)
• ENotebook & Compliance Guideline Monitoring System (ECGM)
• Performance and Risk Analytics and Contribution (PAC) applications
• Bloomberg Trading System
• Enterprise Data Management (EDM)
• Pricing System (PRS)
  
  

Applications In Scope of Production Support Services

• TAS (Pension, CMD and IMD )
• TODS
• PAC
• Risk
• ECGM
• LRM
• IBAR-MTM
• Electronic Trading System (ETS)
• Bloomberg
• Pricing
• Messaging
• EDM
• OMGEO
  
  

Batch Monitoring Services:- Monitoring end-of-day processes of Applications in Need of Batch Monitoring Services

• Overnight batch monitoring and notification of TRE staff upon unsuccessful completion of the batch
• Daily/weekly monitoring per the checklists for the various systems.
• Monitoring of post-batch, start-of-day processes to ensure that applications are initialized and ready for the new day's business
• Issue/incident identification and recording
• Analysis of errors and escalation of issues to ITSTR staff for resolution
• Issue resolution/workarounds for known problems
• Maintenance of check lists and support documentation including knowledge base of known problems and workarounds/solutions
• Analysis of performance of batch jobs (in terms of time taken) and alerts to ITSTR staff and maintain a log for issue tracking purposes
• Communications to ITSTR staff and other stakeholders regarding Batch status.
• Review and preparation of special processing activities (planned and unplanned)
• Monthly or ad-hoc performance reports and statistics on production support requests, volumes, incidents and outages
• Value-added services, e.g. identifying & analyzing areas for improvement, performance tuning, trend analysis and resource usage. Incident Management:- Restoring service for users as quickly as possible to minimize business impact
• Provide application support for applications listed in section 5 by performing tasks listed in the below section and directly interacting with Business Analysts and/or Batch Monitoring team. Request Fulfillment :- Implement service request from users as per Standard Operating Procedures (SOP) provided by WB application development team
• Follow instructions from WB Treasury application development teams for application support(Level 1).
• Deploy application code in production based on instructions from the Treasury Development team (SUMMIT only) as part of Change Management process.
  
  

Routine Housekeeping :- Perform job-scheduling, standard routines, queries or reports; validations related to infrastructure releases (e.g. patch updates)

• Execute scheduled batch jobs, including UNIX Shell scripts, SQL scripts and Oracle stored procedures.
• Run Business Objects CSPs and Crystal Reports Execute trusted stored procedures Other Service Operations :- Operational activities of other Service Management processes as applicable based on mutual agreement with WB Treasury Team
• Document operation procedures for each application under management.
• Retain a general knowledge of each application for which they provide support.
• Provide monthly Service Level Performance reports for each application.
• Record activities in Treasury's Issue Tracking System (JIRA) or Remedy Tool
  
  

TAS IMD Re-Run Batch Process Routine Housekeeping: -